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Accounts Receivable Supervisor-Credit Cards & Billing Adjustments



Job Code: 047001

Division: Iron Mountain Corporate Services

Location: ROYERSFORD, PA US

Travel Involved: None

Job Type: Full Time

Job Level: Supervisor

Education: Bachelor's Degree

Skills: Administrative Support ->Data Entry, Excel

Category: Accounting/Auditing

Compensation: -

Position Summary:

Title: Accounts Receivable Supervisor-Credit

Cards/Billing Adjustments

About Iron Mountain

Iron Mountain

(NYSE:IRM) is the industry leader in information protection and

storage services. Since going public in 1996, Iron Mountain has grown

from $139M in revenues to a Fortune 1000 company with over $3B in

revenues. Forbes magazine has recognized Iron Mountain as one of the

"Top 400 Best Big Companies" and FORTUNE Magazine has

consistently ranked the Company as one of "America's Most

Admired Companies" for diversified outsourcing. In early 2009,

Iron Mountain was added to the prestigious S&P 500 Index.

The Company offers comprehensive records management, data

protection, and information destruction solutions along with the

expertise and experience to address complex information challenges

such as rising storage costs, litigation, regulatory compliance and

disaster recovery. Founded in 1951, Iron Mountain is a trusted

partner to more than 120,000 corporate clients throughout North

America, Europe, Latin America and the Pacific Rim. For more

information, visitwww.ironmountain.com.

We are currently recruiting for a Accounts

Receivable Supervisor.

Job Summary

This position is responsible for supervising the

Credit Card and Billing Adjustment Teams located in Royersford. With

respect to credit cards this includes, daily balancing and creating

the file for upload, ensuring all new subscriptions are properly set

up, monthly recurring files are balanced and any

adjustments/chargebacks are processed in a timely manner. As far as

billing adjustments are concerned, the position is responsible for

ensuring all adjustments are accurately processed to comply with the

established service level agreements. Other duties include research,

verification, weekly and monthly tracking reports,

reconciliation’s and interaction with Accounting, Collections

and field contacts. The position is challenging it requires

multitasking abilities, solid accounting and technical skills, and

excellent interpersonal ability

Essential Functions

25% Oversee a centralized staff of Accounts

Receivable Representatives located in Royersford, PA that are

responsible for timely and accurate posting of credit card related

transactions and billing adjustments.

15% Ensure all credit card related transactions are

properly processed, reconciled, accounted for and posted in the

correct system and account.

15% Ensure billing adjustments received from the

field and shared services center are proper, appropriately approved

and processed within the established service level

agreements.

15% Effectively manage posting of payments received

via the Prepaid Telesales process.

5% Work with IT, lockbox service provider, credit

card processor etc as needed to resolve any issues associated

with payments or files received.

10% Ensure productivity standards are being met by

all members of the team and address any associated issues in a timely

manner. Communicate the results of the productivity standards to each

employee on a daily basis.

10% Ensure reapplications, offsets, adjustments,

etc that are processed via the billing adjustment team are

properly and accurately processed in accordance with the applicable

service level agreement.

2% Assist in selecting, training and interviewing

all new hires.

3% Complete annual performance reviews for direct

reports

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES

* Strong verbal and written communication

skills

* Leadership and motivational skills

* Ability to handle high volumes of transactions

on a day in and day out basis

* Excellent reconciliation/balancing

skills

* Strong working knowledge of credit card

payment process, associated reconciliation and chargeback

resolution

* Strong time management

* Above average organizational skills

* Ability to work independently as well as part

of a team

* Capable of adapting to changing

priorities

* Above average typing/data entry skills

* Strong Excel skills

* Exceptional phone and customer service

skills.

* Working knowledge of Microsoft Word

Business Expertise: To be effective in this role,

it is necessary to have good understanding of the credit card payment

process and billing adjustment function. It is also important to have

a good understanding of the Payment Card Industry (PCI) and any

pertinent compliance issues. The role also requires a solid

understanding of the importance of daily balancing and reconciliation

associated with the cash received via the lockbox, wire transfers,

credit cards and e-check processes. In addition, knowledge of

accounts receivable and accounts payable functions is helpful.

Leadership: This position is a supervisory

position. The supervisor will be responsible for leading, motivating

and driving increased levels of productivity within a high

transaction environment.

Problem Solving: This role is responsible for

reconciling and resolving any issues related to the daily cash

deposited to the company as well as the cash being posted to the

correct customer s account. To that extent the problem solving

involved in this role is associated with being able to reconcile

cash, resolve issues associated with posting cash and solid judgment

skills to be able to assess the information received from customers

with their checks.

Nature of Impact: The department and role is

responsible for the day to day operations related credit card

payments and billing adjustments received by the shared service

center. On a daily basis ensure that all transactions received by the

credit card and billing adjustment process are properly and

accurately accounted for and posted within the correct system. The

accuracy and completeness of this department has a direct impact on

financial reporting in addition to the activities performed by the

collection team.

Area of Impact: Based on the context of the

position responsibilities, this role at times will interact with

various business units and departments on a case by case basis This

may at times include customers. The role itself is directly involved

with the processing and reconciliation of credit card payments and

billing adjustments cash on a daily basis.

Interpersonal Skills: The role interacts with

various levels of both internal and external management. To that

extent this role requires a high level of interpersonal skills.

Verbal as well as written communication must be performed in a

professional manner at all times.

Job / Physical Requirements/Qualifications: This

role operates within a general office/clerical type setting. To that

extent there are no extraordinary physical demands required to

fulfill the job requirements. With respect to travel, the role does

not have any specific travel requirements. However, there may be

circumstances in which travel may become necessary.

The ideal

applicant will have current exp. in Accounts Receivable.

At this time we are considering only local

candidates who are able to work without employer sponsorship. No

agencies or phone calls, please.

Only those candidates whose experience best meets our

requirements will be contacted.

Iron Mountain is an Equal Opportunity

Employer.